Rambus

  • Mgr, Field Application Engineering - Korea

    Job Locations KR-Seoul
    Job ID
    2019-6602
    Category
    Sales
  • Overview

    At Rambus, we are turning incredible possibilities into everyday reality by helping to deliver the innovations that greatly impact the world we live in. We create leading-edge semiconductor and IP products, spanning memory and interfaces to security to smart sensors. Our products are integrated into tens of billions of devices and systems around the globe, running critical applications for Big Data, Internet of Things (IoT), mobile, consumer and media platforms.

     

    And our history runs deep – we have been in Silicon Valley for 25+ years and are continually anticipating key technology trends and are developing innovations that drive market changes. From a pure IP provider to becoming a fabless chipmaker, Rambus is evolving to address critical challenges in the semiconductor industry.

     

    As a dynamic organization, we are always seeking to hire exceptional talent to join some of the brightest inventors and engineers in the world to explore their passions to develop products that have real life impact. As well, Rambus benefits are among the most comprehensive and competitive in Silicon Valley.

     

    Description:

    The Field Applications Engineer will act as the technical expert to customers and the Rambus sales team with pre-sales and post-sales support for Rambus’s Data Buffer Chip memory products.  The FAE will ensure that the client’s needs have been met, assisting customers with design-in, validation, bring-up and testing.

    Responsibilities

    • Supports the Sales team and the Buffer Chip Business Unit in
      • Technical pre-sales – System engineering and architecture sale
      • New product introduction support (characterization, introduction, testing, etc)
      • Post sales technical support (bug triage and tracking, communication, issue resolution)
    • Develops strong customer relationships and credibility with engineering and business teams
    • Identifies, understands and conveys customer challenges and industry trends to marketing, sales, and engineering in order to develop new products or to enhance existing products
    • Works in close collaboration with Sales to
      • Grow business through design wins
      • Create customer satisfaction through support excellence
      • Provide customer, market and competitive intelligence to the management, marketing and engineering teams
    • Specific responsibilities include, but not limited to:
      • Deliver pre-sales customer technical presentations and product demonstrations.
      • Provide front-line technical support for Rambus products, including supporting customer testing and evaluation, product selection, IP design-in and validation, takes the lead to provide answers to all customer technical questions, reviews schematics and layouts, and assists customers during product bring-up and debug activities.
      • Reviews customer technical documentation prior to customer delivery
      • Communicates regularly with sales and customers during all stages of design.
      • Collaborates with Sales, Marketing and development during all stages of product development and assists with customer requirements analysis, customer product evaluation, RFI and RFQ technical information delivery, simulation, validation and qualification testing, benchmark testing and competitive positioning, customer product implementation, and achieving production status.
      • Owns all customer technical issues, utilizing all available resources to resolve those issues and achieve customer production and Rambus revenue.
      • Represents customer’s technical needs to sales, marketing, and development.  
      • Helps customers with module level and system-level integration issues, providing local technical and logistical support to insure successful adoption of Rambus solutions by customers
    • Scope
      • Reports to Data Buffer Chip Sales Management
      • Region: Korea
      • Travel: up to 25%
      • Location: Rambus Seoul South Korea Sales Office

    Qualifications

    • MSEE preferred
    • Combined Large Semiconductor Corporation and Startup Experience is a plus
    • 10 years successful experience in Field Application Engineering
    • DRAM and memory system design expertise is required
    • Knowledge of product engineering methodologies is a must
    • Knowledge of test methodologies is a must
    • Strong troubleshooting and crisis management skills
    • Ability to work in a fast paced, project oriented, team environment
    • Must have proven experience in successfully dealing with large customers on critical products/ projects
    • Must have proven experience in cross-organizational management.
    • Must be accepted as a credible peer by the engineering team
    • Must be accepted as a credible peer by the sales team
    • Must be comfortable in successfully managing crises
    • Must have proven experience in negotiations (features, milestones, deliverables, etc)
    • Excellent presentation skills
    • Excellent communication skills
    • Excellent persuasion skills
    • Natural leadership style, able to motivate and lead cross functional and cross-cultural teams remotely
    • Creative thinker, able to articulate “out of the box” concepts and drive them down to business results
    • Technically savvy
    • Persistent
    • Willing and able to travel

     

    Rambus offers an extremely competitive compensation package, which includes a strong base salary, bonus, equity, matching 401(k), employee stock purchase plan, comprehensive medical and dental benefits, time-off program and gym membership.

     

    Rambus creates cutting-edge semiconductor and IP products, spanning memory and interfaces to security, smart sensors and lighting. Our chips, customizable IP cores, architecture licenses, tools, services, training and innovations improve the competitive advantage of our customers. We collaborate with the industry, partnering with leading ASIC and SoC designers, foundries, IP developers, EDA companies and validation labs. Our products are integrated into tens of billions of devices and systems, powering and securing diverse applications, including Big Data, Internet of Things (IoT), mobile, consumer and media platforms. At Rambus, we are makers of better. For more information about Rambus, visit rambus.com. For additional information on life at Rambus and our current openings, check out rambus.com/careers/.

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