• Helpdesk Lead Engineer

    Job Locations US-CA-Sunnyvale
    Job ID
  • Overview

    At Rambus, we are turning incredible possibilities into everyday reality by helping to deliver the innovations that greatly impact the world we live in. We create leading-edge semiconductor and IP products, spanning memory and interfaces to security to smart sensors and lighting. Our products are integrated into billions of devices and systems around the globe, running critical applications for Big Data, Internet of Things (IoT), mobile, and consumer platforms.


    And our history runs deep – we have been a staple in Silicon Valley since 1990 and are continually anticipating key technology trends to develop innovations that drive market changes. From a pure IP provider to becoming a fabless chipmaker and developer of innovative software solutions, Rambus is evolving to address critical challenges throughout the industry.


    As a dynamic organization, we are always seeking to hire exceptional talent to join some of the brightest inventors and engineers in the world to explore their passions to develop products that have real-life impact. As well, Rambus benefits are among the most comprehensive and competitive in the market today.


    Our ideal candidate will have experience with various operating systems and computing devices (Mac & PC). You’ll also be an expert in installing and configuring laptop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. You’ll be based in our Corporate Headquarters and will have an opportunity to interact with our executives, so strong communication and interpersonal skills are a must. With all of your amazing technical skills, you’ll also have to leverage your world-class customer skills as well.


    A big part of this job is applying diagnostic techniques for problem troubleshooting. We are looking for someone who has the ability to apply information technology best practices. You will also have the opportunity to mentor junior level team members on IT and customer service best practices.


    To be successful in this role, you’ll need about 3-5 years of expertise in the following:

    • PC and Mac hardware and software support
    • Asset management tools like Jamf and LANDesk or similar
    • Must have knowledge of Active Directory, DNS, DHCP.
    • Laptop/Desktop imaging experience
    • Backup and desktop encryption software (McAfee, Bitlocker)
    • Active Directory administration and support
    • Network troubleshooting (LAN, WAN, wireless)
    • Knowledge of AV equipment (Polycom, Skype for Business, Zoom)
    • Mobile Device management experience
    • Familiar with Collaboration Tools (Microsoft Teams, Sharepoint, OneDrive)
    • Knowledge or basic understanding of ServiceNow (Incidents, Service Requests, Problem Management)
    • Understanding of creating knowledge base articles
    • Strong documentation sklls
    • Must be self-motivated to bring issues to closure
    • Strong analytical, problem solving and troubleshooting skills


    Education, Knowledge and Experience

    • Bachelor’s Degree in information technology or related field, or AA with 4 years of experience
    • Experience providing leadership to a technical support team


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