Rambus

  • IT Support Specialist

    Job Locations US-CA-San Francisco
    Job ID
    2018-6423
    Category
    IT
  • Overview

    At Rambus, we are turning incredible possibilities into everyday reality by helping to deliver the innovations that greatly impact the world we live in. We create leading-edge semiconductor and IP products, spanning memory and interfaces to security to smart sensors and lighting. Our products are integrated into billions of devices and systems around the globe, running critical applications for Big Data, Internet of Things (IoT), mobile, and consumer platforms.

    And our history runs deep – we have been a staple in Silicon Valley since 1990 and are continually anticipating key technology trends to develop innovations that drive market changes. From a pure IP provider to becoming a fabless chipmaker and developer of innovative software solutions, Rambus is evolving to address critical challenges throughout the industry.

    As a dynamic organization, we are always seeking to hire exceptional talent to join some of the brightest inventors and engineers in the world to explore their passions to develop products that have real-life impact. As well, Rambus benefits are among the most comprehensive and competitive in the market today.

     

     

     

    Responsibilities

     

    •  Supervise the day to day duties of the San Francisco IT site and any future IT personnel
    • Mentor junior level technicians to continually improve customer service
    • Work with desktop engineering and other groups to advance technologies to improve business performance and IT reliability
    • Provide hardware and software support services for client technologies
      • Linux/Unix engineering workstations
      • Windows PC - including backup and desktop encryption software (McAfee, PGP, etc.)
      • Mobile Device support
      • Printer setups, moves and training of site personnel
      • Collaboration Tool support (Skype for Business, Webex, etc)
      • A/V Equipment (Polycom, Microsoft Surface Hub)
      • Active Directory administration and tool support
    • Work closely with the Linux/Unix team to troubleshoot and resolve issues
    • Perform troubleshooting, issue resolution, and root cause analysis for any IT issues at the local site
    • Maintain other computer peripheral devices such as printers and A/V equipment and solve problems as they arise.
    • Assist and train local site employees in the utilization of provided technologies and systems
    • Monitor and test computer and network systems to ensure they are functioning properly
    • Physical set up and adds/moves/change of computers and related peripherals
    • Perform required upgrades and maintenance and coordinate scheduled outages with other Rambus IT staff
    • Order and buy computer systems, peripherals, and supplies to support local business needs after consulting with IT staff
    • Supervise local vendor performance  for contracted IT services
    • Represent BU in IT/Engineering Council
      • Be able to identify business needs and opportunities and execute on plans
    • Manage computer room and local IT infrastructure
      • Maintain UPS maintenance
      • Troubleshoot basic infrastructure (DNS, blade chassis, server/network hardware)
      • Update PDU and equipment maps
      • Manage LAN terminal server, and KVM
    • Manage Network
      • Patch network, phone, and telecom ports
      • Manage structured cabling
      • Configure network ports
      • Troubleshoot  wireless, LAN, and WAN
      • Manage local telecom needs and call support during outages
    • Manage projects such as expansions and moves (structured cabling, networking – add WAP’s, network switches, phones), including planning, budgeting, purchasing, and vendor management, etc.
    • Keep inventory (cables, network ports, phones, desktops, laptops, server room equipment)

     

    • Other work
      • Resolve issues escalated from Level 1 support requiring elevated privileges or local site knowledge
      •  Monitor infrastructure and configure monitoring tools
      • Document “as built” and “run books” for implemented systems
    • Business Unit Specific Support:
      • Lab and equipment maintenance, provide general lab workstation support

     

    • Carry out other duties as requested by Rambus IT  or BU management

     

    Qualifications

     

    Professional Competencies

     

    • Ability to work without supervision
    • Good communication skills
    • Initiative and self-starter
    • Ability to multi-task
    • Problem solving skills
    • Customer service focus

    Key Job Skills

     

    • Five years’ experience supporting Unix/Linux desktop hardware and software 
    • Three years ‘ experience supporting Windows PC systems
    • Familiar with corporate IT support processes and security policies
    • Well versed in various client technologies, hardware platforms, and operating systems
    • Strong networking skills (CNA or Network + level preferred)
    • Telecom and A/V experience
    • PC and network security (including Anti-virus) experience
    • Experience managing vendors
    • Experience with host machine cloning using  imaging software
    • Proven ability to identify IT process and infrastructure needs and specify/implement improvements
    • Ability to support multi-site audio/video conferencing and collaboration
    • Willingness to take on supporting and maintaining new IT technologies dictated by business requirements
    • Deep knowledge of Unix/Linux internals administration, configuration and scripting
    • PC system hardware expertise including knowledge of PCI express troubleshooting and configuration
    • Electronics lab equipment maintenance and support, including measurement equipment (i.e oscilloscopes etc.)
    • NetApp storage experience is a plus

     

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