• Sr Technical Trainer and Writer I

    Job Locations NL-Rotterdam
    Job ID
  • Overview

    From Host Card Emulation (HCE) and tokenization to empowering organizations to become their own Token Service Provider (TSP), Rambus, including software technology from Bell ID, provides a comprehensive mobile payment solution to banks and retailers worldwide. Rambus’ latest offering, Unified Payment Platform, enables retailers to digitize credit cards, gift cards, loyalty points and coupons into a single secure mobile wallet, creating a frictionless shopping experience for consumers. 

    Since 2007, the company has been providing mobile payments solutions and has built up a wealth of experience in this field from implementations worldwide. Our products are integrated into tens of billions of devices and systems, powering and securing diverse applications, including Big Data, Internet of Things (IoT), mobile, consumer and media platforms. 


    The Training and Documentation team is responsible for the transfer of knowledge to customers, partners and employees through training and documentation about the installation, use, maintenance, and configuration of Rambus payment solutions. The team keeps the training programs and technical documentation up to date. Trainings typically have  generic  and a project-specific parts.

    We are looking for a talented and intellectually curious technical writer / trainer for our team. The successful candidate will be able to apply both intuitive and analytical thinking and quickly understand complex software and be able to visualize the big picture.

    Like the other team members, you will write technical documentation for end users and partners and you will create the training content in coordination with the target groups.  You will deliver the trainings in-house or on-site, which requires travelling abroad. Video conference sessions may replace one-day on-site trainings.



    Write and maintain technical customer-facing documentation and online help
    • Train customers, partners and Rambus employees on our solutions
    • Create and maintain training materials (presentations, exercise booklets, VM environments)
    • Respond to a wide variety of technical queries
    • Create e-learning content about our solutions



    • Significant experience in writing technical documentation, preferably for enterprise software products
    • Experience creating and delivering technical training
    • Ability to quickly understand complex technical concepts and make these understandable for different audiences
    • Very good power of observation and attention to detail
    • Great team-player and communicator combined with the ability to work autonomously
    • Ability to meet deadlines and prioritize effectively



    • Experience in documenting software APIs and SDKs for a technical audience
    • Knowledge of Mobile technology, Payment industry and Cryptography
    • Eye for graphics and layout
    • Experience working in an Agile environment


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