Orders Management Manager

NL-Rotterdam
Job ID
2017-5984
Category
Supply Chain & Corporate Operations

Overview

Rambus (NASDAQ: RMBS) Cryptography Research and has offices in Rotterdam, Boston, Toronto, Sydney and Singapore.

Rambus offices in Rotterdam specializes in mobile token management software for card issuers to safely bring cards onto the mobile devices of their customers. Its certified and award-winning management software integrates with Mobile Pay solutions and independent mobile wallets to allow end-users to ‘tap & pay’ via NFC smartphones and wearables.

Whether cards are stored on the device or in the cloud using host card emulation (HCE), Rambus adapts to any mobile payments ecosystem and ensures security through tokenization; it enables customers to fulfil the role of a token service provider (TSP), securing transactions by removing vulnerable card data from the payment network.

Due to the recent growth in new product releases, project implementations, maintenance of our products, and customer support we are expanding our enthusiastic team.

Responsibilities

This position reports to the Sr. Dir. Business Operations, and is responsible for managing customer orders for the Rambus Payments and Ticketing businesses.  Of particular importance is the initial booking of new orders and the accurate capture of customer and contract information so that all of the billable events across the life of the program are accurately represented in our orders management system (Oracle).

 

There will be substantial interaction with the Business Unit Operations, Sales, Finance, and Accounting teams, and it is the primary role of the Orders Manager to ensure the integrity of the backlog view.  Further, ensuring the Accounting team has the necessary information and resolution to any open questions to allow for accurate Revenue Recognition disposition is of critical importance.

 

Responsibilities:

  • Backlog (orders) management
  • Customer support for orders, changes, and inquiries
  • Backlog analysis in support of Sales and Business Unit forecasting
  • Master Data Management for orders processes
  • Transactional process development and stabilization for transfer to our India transaction team

Qualifications

Skills/Requirements:

  • 5 years of experience in a customer-facing role, ideally having orders management responsibilities
  • Experience in the Orders to Cash sequence including RMA and related revenue implications of various transactions
  • Transactional experience with orders management systems, familiarity with Oracle
  • Excellent communications skills, both written and verbal
  • Solid data-handling and analysis skills, ideally having experience with forecasting and operations metrics such as delivery performance
  • Ability to generate relevant reports and support information requests from operations or finance
  • Ability to work seamlessly with Business teams, IT, Finance and Accounting and Sales teams
  • Ability to organize complex situations and manage fluid information
  • Ability to develop and stabilize transactional processes for transfer to our India transaction team

 

Rambus is the innovative technology solutions company that brings invention to market. Unleashing the intellectual power of our world-class engineers and scientists in a collaborative and synergistic way, Rambus invents, licenses, and develops solutions that challenge and enable our customers to create the future. While best known for creating unsurpassed semiconductor memory architectures, Rambus is also developing world-changing products and services in security, and advanced LED lighting and displays. For additional information, visit rambus.com.

 

Come join the new Rambus!

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